Shipping Policy

SHIPPING, DELIVERY AND HANDLING

We can't wait for you to receive your products. The time it takes to receive your order depends on what products you have purchased, when you placed your order and where you live in relation to our fulfillment location in Bethesda, Maryland.

SHIPPING

All online orders ship for free. Once your order is received, order processing will begin immediately. You will then receive an email once your order has shipped that contains the carrier and tracking number. We use the United States Postal Service (USPS) and United Parcel Service (UPS) for our shipping needs. Please contact us immediately after placing your order if you have any special shipping and delivery requirements.

DELIVERY

The delivery of your order is subject to the terms and conditions of the shipping carrier responsible for your product. Depending on your address, type of property and environmental circumstances the carrier may deliver your order at a time when you are not home. Tracking information is provided with each and every order for your convenience to plan accordingly around an expected delivery.

HANDLING

Orders are shipped within 48 hours of being placed and are fulfilled in the order they are received. If you feel that you have received a product in error or are missing a product you ordered, please contact us at. We will make things right.

CONTACT

Please contact us with any questions or concerns regarding this policy.

Defy Aesthetic LLC
4401 East-West Highway, Suite 205
Bethesda, MD 20814

Phone: (240) 630-2455
Email: katharine@defyaesthetic.com